Support Services
Last updated · April 2026
We Do Not Disappear After Go Live.
Ongoing partnership, not just a transaction. Monthly support hours & proactive monitoring.
✓90 Day Warranty Included✓4 Hour Response Time✓2 to 24 Monthly Hours✓50+ UAE Clients Supported
Founder note · Manpreet Singh Alagh
“Most ERP vendors disappear after go live. That is when the real work starts. The first 90 days after implementation is when your team discovers edge cases, unusual workflows, and the questions they did not know to ask during training. Our warranty and monthly support model exists because we have learned from 50+ UAE implementations that post go live support is not optional. It is the difference between a system that gets used and one that gets abandoned.”
Founder & ERP Architect · OSForBiz · 16+ years in business systems
01 / Warranty
Included with every implementation
What Does the 90 Day Warranty Cover?
If we mess up, we fix it. No questions asked.
01
Bug Fixes
Any bugs we introduced, we fix free
02
Configuration Issues
Settings not working as expected? Fixed.
03
Training Gaps
Team forgot something? We retrain.
04
Documentation
Missing docs? We create them.
Post go live
90
Day warranty on every implementation. If we mess up, we fix it free.
02 / Tiers
Four support levels
How Much Does ERPNext Support Cost?
Choose the level of support that matches your needs.
| Tier | Price | Hours | Response | Channels |
|---|---|---|---|---|
Starter
| 150/mo | 2 hrs/month | 24 hour response | |
Growth
| 450/mo | 6 hrs/month | 12 hour response | Email + Phone |
Professional
| 800/mo | 12 hrs/month | 8 hour response | Email + Phone + WhatsApp |
Enterprise
| 1,500/mo | 24 hrs/month | 4 hour response | 24/7 Priority |
Next step
Questions About Ongoing Support?
Book a free consultation. We will explain exactly what is included and how we support you after go live.